Privacy Policy

1. Who we are

Mwala Ventures (Pty) Ltd is a diversified South African ventures group with interests across consulting and advisory, technology and innovation, property, human capital, and startup incubation. We are the responsible party for any personal information collected through this website.

2. What personal information we collect

We collect personal information that you voluntarily provide to us through our website. This includes:

• Contact form submissions: your name, email address, organisation (optional), enquiry type, and message content.
• Newsletter subscriptions: your email address and the page from which you subscribed.
• Career enquiries: your name, email address, and any information you include in your application or message.
• Technical information: when you submit a form, we automatically collect your IP address, approximate location (city, region, country), browser type, and referring page. This information is used solely for spam prevention and to understand where our enquiries originate.
• Analytics data: we use privacy-focused analytics to understand how visitors use our website. This includes pages visited, time spent on pages, scroll depth, device type, browser, operating system, approximate location (country and city derived from your IP address), and referral source. Form inputs are automatically masked and are not recorded.
• Session recordings: we may record anonymised replays of how visitors interact with our website to identify and fix usability issues. All text entered into form fields is masked in these recordings.
• Cookies: our analytics service sets a first-party cookie to recognise returning visitors across sessions. This cookie does not contain personal information and is used solely for aggregated website usage statistics.

3. How we use your information

We process personal information for the following purposes:

• To respond to your enquiries and provide information about our services.
• To send you our newsletter, Mwala Magazine, if you have subscribed.
• To process career applications and programme registrations.
• To protect the security of our website and prevent spam or abuse.
• To comply with legal obligations under South African law.

We process your information on the basis of your consent (when you submit a form or subscribe to our newsletter), our legitimate interest in responding to enquiries, or as required by law.

4. Third-party service providers

We use the following third-party service providers to operate this website. These providers may process personal information on our behalf:

• Vercel — website hosting and infrastructure.
• Resend — transactional email delivery for contact form submissions and auto-reply messages.
• Kit (ConvertKit) — newsletter subscription management and email delivery.
• Railway — content management hosting for our insights and job listings.
• PostHog — website analytics, session recording, and user behaviour analysis. Data is processed in the European Union. See PostHog's privacy policy.

These providers are bound by their own privacy policies and data protection commitments. We do not sell, rent, or trade your personal information to any third party.

5. Data retention

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected. Contact form submissions are retained in our email system for the duration of the business relationship or enquiry. Newsletter subscriber information is retained until you unsubscribe.

6. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using HTTPS. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights under POPIA

As a data subject under the Protection of Personal Information Act, you have the right to:

• Request confirmation of whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information where it is no longer necessary.
• Object to the processing of your personal information.
• Withdraw your consent at any time (for example, by unsubscribing from the newsletter).

To exercise any of these rights, please contact us using the details below.

8. Children

This website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that we can delete it.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact and Information Officer

For any privacy-related questions, requests, or complaints, please contact: